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Services
MBME services
All MBME services can be tailored to a specific brand image whilst retaining the user simplicity of a kiosk application. Alternatively if there are additions you wish to add in we can adapt these requirements to a bespoke MBME Kiosk Solution to meet business objectives and reach out to customers via a new route to market.
Telecoms
With the ever increasing consumer demand for mobile communication, telecoms and network operators are continually looking for ways to improve customer service. Attracting new customers whilst also retaining valued customers is paramount through retail locations and out-of-store placements. An MBME telecoms service can increase efficiency and improve your customer’s experience.
Mobile recharge
Prepay mobile customers can recharge their mobile account with the MBME mobile recharge service.
- Select network & recharge amount
- Choose payment method
- Receive receipt with a recharge PIN or instantly recharge account via PINless recharge- all direct from the kiosk!
View the du prepaid recharge case study
View the Etisalat prepaid recharge case study
SIM issuance & validation
In or out of store, the MBME SIM issuance service operates direct from the kiosk by allowing registration of customer details and activation of the SIM card without the need for teller interaction:
- Select network
- Complete KYC details (as determined by network to include signature, passport scan etc.)
- Accept terms and conditions
- Choose payment method
- Receive receipt with SIM pack or complete SIM validation
Bill payment
Pay monthly customers can use the MBME bill payment service to pay their monthly mobile, TV, internet and landline telephones bills to a registered account with real-time account balance information:
- Insert account number and display balance
- Choose payment method
- Insert notes to the value of the required payment (below or above the balance with overpayments carried over to next month) or enter card pay amount.
- Complete transaction and receive receipt with payment summary
View the du postpaid payment case study
View the Etisalat postpaid payment case study
Telecoms service benefits:
- Queue times significantly reduced – low margin payments & recharge sales move from counter to kiosk
- Customer service personnel remain free to focus on high margin sales avoiding the need for manual intervention.
- Cash and card payment options
- Service fully integrated directly with telecoms network
- Increased convenience with unattended self-service kiosks
- ROI from reduced staff interaction allowing concentration on high margin sales
- Increased brand awareness from a customised kiosk.
- Attract customers into store with additional self-service facilities
- Transport locations can offer international networks for tourists
International Mobile Recharge
Flash is our fresh, new International Mobile Recharge (IMR) service for simple and easy recharge of friends and family mobiles in over 100 countries!
Offering all major networks from key countries, customers can send a mobile recharge home quickly and efficiently. With competitive rates that are monitored against the market, the MBME International Mobile Recharge service brings families closer together.
International Mobile Recharge is our way of contributing to the development and well-being of the local communities in which we operate, in addition to making the lives of our customers easier and more convenient.